Privacy Policy

Outback is committed to protecting your privacy. We operate the website located at www.outback.today. By using our services, we want you to clearly understand how we use information and how you can protect your privacy.

Principles of Customer Data Processing

This document defines the purposes, composition, and confidentiality of customer data processed by Outback.

Who is a customer?

A person who has entered into a contractual relationship with Outback.

What is customer data?

Customer data refers to any information that Outback knows about its customer (e.g., customer name, contact information, transaction data).

What is customer data processing?

Customer data processing refers to any operation performed on customer data (including collection, storage, organization, modification, disclosure, access provision, use, transmission, sharing, closure, deletion, and destruction).

Who is the data controller?

The primary data controller of customer data is Outback.

Authorized data processors include:

• Shipping service providers, to deliver ordered products to the customer;
• Advertising service providers, including social media service providers, to share only necessary information about new products, special offers, and customer behavior analysis on our websites;
• Information technology support companies, to ensure the operation and development of Outback websites and other IT solutions;
• Payment service providers.

Outback may collect the following data:

• Name and surname / company name;
• Company registration code;
• Residential address / location;
• Contact information;
• Transaction data (customer purchase details);
• Habit, preference, and satisfaction data (e.g., service use, customer satisfaction data, complaints);
• Any other customer data voluntarily provided to Outback through communication channels (e.g., phone or computer network), including orders submitted through such channels.

Under applicable laws, Outback may process customer data that is not listed in this document.

What is the purpose and legal basis for processing customer data?

Outback processes customer data for the following purposes:

• To fulfill our contract with the customer, based on:
  • Performance of the contract or pre-contractual measures at the customer's request;
  • Compliance with legal obligations;
  • Outback's legitimate interest.
• To provide additional services, conduct customer satisfaction surveys, market analysis, and generate statistics based on:
  • Customer consent;
  • Outback's legitimate interest in improving Outback services and products;
  • Enhancing customer experience and creating new products and services.
• To protect infringed or disputed rights (e.g., transferring data to a court) based on:
  • Customer consent;
  • Performance of the contract or pre-contractual measures at the customer's request;
  • Compliance with legal obligations;
  • Outback's legitimate interest in preventing, restricting, and investigating the improper or illegal use of Outback services and products.
• To comply with legal obligations (e.g., transferring data to investigative authorities) based on:
  • Performance of the contract or pre-contractual measures at the customer's request;
  • Compliance with legal obligations;
  • Outback's legitimate interest in ensuring appropriate risk management and company governance.

When does Outback disclose customer data?

Customer data is confidential and will not be disclosed or made available to third parties without the prior consent of the customer, except as required by law.

What is a third party?

A third party is a natural or legal person who is not a customer or customer data processor.

Where is customer data processed?

Customer data is usually processed within the European Union and the European Economic Area (EU / EEA). However, in some cases, data may be transferred and processed in countries outside the EU / EEA.

The transfer and processing of customer data outside the EU / EEA may occur if there is a legal basis, such as compliance with legal obligations or customer consent, and adequate protection measures are ensured.

Adequate protection measures include:

• An existing contract containing the standard contractual clauses created by the EU;
• A sufficient level of data protection in the non-EU / EEA country where the recipient is located, as determined by the European Commission;
• The recipient is certified under the Privacy Shield (applicable to recipients in the USA).

Upon request, the customer will receive more detailed information about the transfer of customer data to countries outside the EU / EEA.

How does Outback use customer data in offering services?

Outback may send offers and surveys from Outback to its customers.

Outback may process customer data to improve the digital service user experience, such as customizing service displays based on the device being used and creating personalized offers for the customer. Such marketing activities may be based on how the customer uses the services.

What are the customer’s rights?

The customer has the following rights related to the processing of their customer data:

• To request the correction of their customer data if it is insufficient, incomplete, or incorrect;
• To object to the processing of their customer data if the processing is based on legitimate interest, including profiling for direct marketing purposes (e.g., receiving marketing offers or participating in surveys);
• To request the deletion of their customer data, for example, if it is processed with the customer's consent and the customer has withdrawn their consent. This right does not apply if the deletion of customer data also prevents the processing of the data for other legal bases, such as contract performance;
• To restrict the processing of their customer data, based on applicable law, for example, when Outback is evaluating whether the customer has the right to delete their data;
• To obtain information about whether Outback processes their customer data and, if so, to access the aforementioned data.