Shipping

Delivery Times and Shipping Costs to EU Countries

We ship to all EU countries from our European warehouses, making delivery quick and efficient. Most orders land within 2-7 workdays, but if you’re in Scandinavia or the Baltics, you’re looking at a 2-5 workday delivery window. Most orders are delivered by DPD and their local partners. New delivery options and partners will be available soon. Orders placed before 23:59 (GMT +3) head out the next business day, except for certain made-to-order items.

All listed prices exclude VAT.

By default, we send packages to pick-up points and parcel lockers since they’re customer favorites and a more cost-effective option*. The prices you see are based on these preferred methods. In areas where pick-up points aren’t available, we use door-to-door delivery instead.

Currently, shipping to Germany is available at a discounted price of 6.99€.

What is the return policy?

We happily accept returns, and customers can return their items directly to us. However, please note that we can only accept a return if:

• The product is returned within 30 days of the original order date. 
• The product is unused, undamaged, and retains all original labels.
• The product is not personalized.

We take pride in the high quality of our products, which results in much fewer returns than typical shops. For instance, our bags only have a return rate of about 1%.

We are currently developing a dedicated returns portal for enhanced convenience. In the meantime, should you need to return an item, please contact us via email at hello@outback.today, and we will provide you with a return shipping label. You can find more information about returns, exchanges and refunds in our dedicated page.