Returns & Refunds

At OUTBACK, we understand that returns are a natural part of e-commerce. Fortunately, our products boast exceptionally low return rates. For instance, our shoes, the category with the highest return and exchange rate, are still well below industry standards at around 10%. All our other product categories have less than a 5% return rate, with most under 1%. Despite these low rates, we are fully prepared to handle returns and exchanges with ease.

You can return items to us under the following conditions:

• The product must be returned within 30 days of the original order date.
• The product should be unused, undamaged, and include all original labels.
• Personalized items cannot be returned.

We are in the process of creating a dedicated returns portal for your convenience. Until it’s ready, please reach out to us for returns or exchanges through the following methods:

• Email: hello@outback.today

• Your order number.
• Indicate if the item is for a return or an exchange.

Upon receipt of the returned item we will either dispatch the replacement item or process a refund to you. Refunds typically take 3-7 workdays to process.

Please note that returns and exchanges incur a shipping fee equal to our standard shipping rates, which can be found here.